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ROC Tote & Go, moving tote rental

Rental agreement

Last updated September 21, 2026. Version 2026-09-21.2.

This agreement is between you (the customer named on the booking) and ROC Tote & Go, a Total BS LLC project ("we", "us"). Requesting a booking means you agree to it.

1. What you're renting

Reusable plastic moving totes (27 x 17 x 12 inches, attached lids), dollies, and any add-ons listed on your booking. Labels and zip ties are yours to keep. Everything else stays our property and comes back to us.

2. Rental period

The standard rental is 14 days, from your delivery date to your pickup date. You can add extra weeks at the per-week price for your package, when you book or any time before pickup, as long as the fleet allows.

3. Delivery and pickup

  • Delivery and pickup are free within our free delivery zone. Outside it, mileage is $1.25 per mile beyond 20 miles, each way, quoted before you pay.
  • We deliver and pick up in two-hour windows. You don't need to be home if there is a covered, accessible spot and you've told us where.
  • At pickup, totes must be empty, wiped out, and stacked in one accessible place at the pickup address on your booking.

4. Addresses

Totes and dollies stay at the delivery and pickup addresses on your booking, and in transit between them. They don't go anywhere else. Tell us before pickup if an address changes.

5. Payment and deposit

  • The rental price is paid in full by card before delivery, through the payment link we send when we confirm your booking.
  • A refundable deposit of $60 per order is collected with payment. The deposit is charged with your rental and refunded to the same card when the totes are returned in good condition, less any fees in sections 6 and 7. Refunds take 5 to 10 business days to appear, depending on your bank.
  • By paying, you authorize us to save your payment method and to charge it for extensions you request and for fees under sections 6 and 7, after we've notified you with the details.

6. Care, loss and damage

  • No liquids, food residue, hazardous materials, or anything illegal in the totes.
  • Keep each tote at or under 50 pounds. Don't write on the totes. Use the labels.
  • Normal wear is on us. A lost tote, or one damaged beyond normal wear, is $12. A lost dolly is $25.
  • Totes returned dirty are charged a $2 cleaning fee each.

7. Late returns

If the totes aren't ready at your scheduled pickup and you haven't added time, we'll extend your rental by one week at your package's extra-week price and reschedule pickup. Equipment not returned within 30 days of the scheduled pickup is treated as lost and charged at the rates above.

8. Cancellations and changes

Cancel 48 hours or more before your delivery window for a full refund. Inside 48 hours, contact us and we'll do our best to move your date. We may cancel or reschedule for severe weather or circumstances outside our control, with a full refund if we can't find a date that works for you.

9. Our clean tote guarantee

Every tote is cleaned and sanitized before it reaches you. If it isn't, your delivery is free. Tell us on delivery day so we can make it right.

10. Liability

You are responsible for how the totes are packed, lifted, stacked, and moved, and for the contents. We are not liable for loss of or damage to your belongings, or for injury arising from use of the equipment, except where caused by our negligence. Our total liability under this agreement is limited to the amount you paid for the rental.

11. The basics

This agreement is governed by the laws of the State of New York. If part of it can't be enforced, the rest still applies. Questions? Contact us.

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